+WHERE IS SPACE LOCATED? HOW DO I GET THERE?

SPACE is located at 1245 Chicago Ave. in Evanston, Illinois, just north of Chicago. We are one building south of the Dempster St./Chicago Ave intersection. SPACE shares an entrance with Union Pizzeria; the venue is located straight down the hallway past Union’s host stand.

SPACE can easily be reached via public transportation and driving.

• CTA: The Dempster St. stop on the Purple Line will put you just ½ block west of the Dempster/Chicago intersection.
• Metra: Either the Main St. or Davis St. stop will put you about 5 blocks from SPACE.
• Car: Please click here for driving directions. Simply enter your start location. See our parking section if you plan to drive.
• Cabs: Ride share services (Lyft, Uber) are generally readily available outside of SPACE following performances. North Shore Cab (Evanston) can also be reached at 847.864.7500.

*Out-of-towners: *please note that Chicago Ave. in Evanston is very different from Chicago Ave. in Chicago.

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## +IS PARKING AVAILABLE?

There is plenty of metered parking along both Dempster St. and Chicago Ave., and meters do not need to be fed after 9PM.

Please obey any posted signs such as “No Parking” or “Permit Parking Only.” There’s nothing worse than ending your night of music with a trip to Lincoln Towing.

We do not offer valet parking.

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## +I’M COMING FROM OUT OF TOWN. WHERE SHOULD I STAY?

Evanston offers many hotel options, some of which are within walking distance of SPACE. We recommend the below:

Graduate Hotel Evanston - Get the SPACE Music Fan Preferred Rate w/ the code SOCIAL at checkout! | 1625 Hinman Avenue | 847.475.3300

Holiday Inn Chicago North-Evanston: 1501 Sherman Avenue | 847.491.6400

Hyatt House: 1515 Chicago Ave | 8.864.2300

Hilton Garden Inn: 1818 Maple Ave | 847.475.6400

Hilton Orrington: 1710 Orrington Ave | 847.866.8700 - Get the Space Music Fan preferred rate here.

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## +IS PHOTOGRAPHY PERMITTED?

Taking photos on your smartphone is allowed during most performances at SPACE, but flash is not permitted. Use of professional cameras is prohibited unless previously approved by Space management or the artist’s team.

We also request that our patrons respect the experience of those around them and refrain from blocking anyone’s view or recording for extended periods of time.

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## +IS SPACE AN ALL-AGES VENUE?

Unless otherwise indicated, all SPACE shows are all ages. Children under 2 years old do not require a ticket.

If a show is 18+ or 21+, it will be clearly listed on the event page. For Out of Space events, please see our FAQ and individual event listings.

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## +DOES SPACE HOST PRIVATE EVENTS?

We sure do. Please see our private events section.

+WHAT TIME DO DOORS OPEN FOR A SHOW?

Door times are listed on evanstonspacemusic.com and all event ticketing pages. Generally, the doors open to ticket holders one hour before the show starts. On nights with two shows, doors for the early show generally open one hour before showtime and doors for the late show open 30 minutes before showtime.

Please check the individual event listing/ticketing page on TicketWeb or evanstonspacemusic.com to confirm.

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## WHAT TIME DOES THE SHOW START?

Please see the show’s event listing/ticketing page for door and show times.

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## +HOW LONG WILL THE BAND PLAY? Set times vary per band/artist, but support artists generally play approximately 35-40 minutes. Headlining artists generally play 75 minutes or more.

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## +AN ARTIST ANNOUNCED A SHOW BUT I DON'T SEE IT ON YOUR WEBSITE. HOW DO I BUY TICKETS? In rare instances, an artist or band will announce a show before it's listed on SPACE's website. Please follow us on social media (@evanstonspace on Facebook, Twitter & Instagram) and join our newsletter — these are the first places we announce new shows and provide on-sale dates.

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## +DO YOU KEEP WAITLISTS FOR SOLD OUT SHOWS? If a show is listed as SOLD OUT on our website, we will likely not be releasing more tickets. We do not keep a waitlist. Please join the official SPACE mailing list on the righthand side of our home page to stay in the loop on show announcements and large ticket drops.

In rare occasions, we do release additional tickets at the door, but we won’t do so until after the show has started due to capacity and fire code standards. If you live in the area, you’re welcome to stop by and check in with our box office staff, but there are no guarantees.

Never purchase your tickets via third-party broker sites like Craigslist or Stubhub, or via Facebook events from profiles claiming to have additional tickets. SPACE sells exclusively via TicketWeb. If there is an issue with a ticket purchased through other outlets, you will need to reach out to the person who sold you the ticket or to your credit card company. Space is unable to mediate any ticketing-related issue if the order wasn’t placed through our official platform.

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## +IS PHOTOGRAPHY PERMITTED? Taking photos on your smartphone is allowed during most performances at SPACE, but flash is not permitted. Use of professional cameras is prohibited unless previously approved by Space management or the artist’s team.

We also request that our patrons respect the experience of those around them and refrain from blocking anyone’s view or recording for extended periods of time.

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## +IS SPACE AN ALL-AGES VENUE? Unless otherwise indicated, all SPACE shows are all ages. Children under 2 years old do not require a ticket.

If a show is 18+ or 21+, it will be clearly listed on the event page.

For Out of Space events, please see our OOS-specific FAQ and individual event listings.

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+WHAT ARE SPACE’S BOX OFFICE HOURS? CAN I BUY TICKETS IN-PERSON?

Visit the Space box office on-site at the venue (1245 Chicago Ave.) on show nights from 5PM until 9PM to purchase no-fee tickets. During Out of Space weekends, OOS tickets will only be available for purchase at festival gates. We may not be able to accommodate ticket sales during peak show check-in times, so please plan your trip accordingly. We strongly recommend that guests secure tickets to a show by purchasing them online at evanstonspacemusic.com. All shows can be accessed via the homepage.

TicketWeb is the official ticketing provider for Space. Space cannot guarantee the validity of tickets purchased through platforms other than TicketWeb, nor is the venue responsible for losses due to scalped or invalid tickets. Check our weekly email and social media channels for pop-up box office hours and locations.

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## +WHAT IS THE DIFFERENCE BETWEEN A RESERVED TABLE SEAT, GA SEAT, AND GA LIMITED SEAT? Please note that not all tickets guarantee seats. Seating varies show by show, so pay attention to the event listing and the description of the seating level when purchasing. Descriptions are clearly marked under the ticket type on TicketWeb.

A seating chart can be viewed on most ticketing pages. (Note: the layout and number of seats may change depending on the show’s production needs.)

Reserved Table Seat: Guarantees one seat at a cabaret table. Every individual in your party needs a ticket in that section in order to sit at your table. If you see only 1 ticket in the dropdown via TicketWeb, only 1 ticket remains for that table.

Tables in the front row (11-15) seat 5 individuals. If you purchased less than 5 seats, you will likely be sharing a table with other patrons. Tables in the back four rows (21-45) seat 4 individuals. Table seats are held until one hour after the start time of the show. Even though your seat has a letter assigned to it, all seats at your specific reserved table number are first-come, first-served.

GA Limited Seating: Ticket guarantees access to the concert, but does not guarantee a seat. Seating is available on a limited, first-come, first-served basis. If seating is absolutely necessary, please purchase a reserved table seat.

GA Seated: Guarantees a chair, but do not include a table. Seats for this section are generally located on the sides of the room. Seats for GA Seated ticket holders are guaranteed until showtime.

**GA Dance Floor or Standing Room Only: **Absolutely no seating. Please do not purchase a ticket in these sections if you will be unable to stand for the duration of the show.

ADA Seated: ADA (Americans with Disabilities Act) seats are exclusively reserved for those who have a medical / physical requirement to be seated during a show, or otherwise qualify for ADA accomodation. Please visit beta.ada.gov to see if you qualify.

For ADA accessibility, please scroll down to view our ADA Accommodations section or email boxoffice@evanstonspacemusic.com to request your reserved ADA seating.

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## +I HAVE A VOUCHER FROM A PREVIOUSLY CANCELLED SHOW. HOW DO I USE IT? Please **EMAIL US** at boxoffice@evanstonspacemusic.com to redeem your voucher. In your email, please include the voucher code, the show you’d like to purchase tickets for, and quantity so we can manually process the order on your behalf. We will do our best to get back to you within 24-48 hours.

Electronic vouchers CANNOT be redeemed for merchandise, food, or beverages at Space/Out of Space. They can only be applied to show tickets.

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## +I HAVE AN OLD GIFT CARD. HOW DO I USE IT IN TICKETWEB? Existing gift cards cannot be used online. Please reach out to boxoffice@evanstonspacemusic.com so we can manually process the order on your behalf. In your email, please include the gift card number, the show you’d like to purchase tickets for, and quantity. We will do our best to get back to you within 24-48 hours.

Please note that VOUCHERS from previously cancelled shows are different from gift cards. Vouchers can only be applied to tickets and are not valid at the Space/Out of Space bar.

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## +CAN I REFUND/TRANSFER MY TICKETS? All sales are final and refunds and show transfers are not available.

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## +I HAVE EXTRA TICKETS. WHAT DO I DO? SPACE does not get involved in the resale of tickets. Guests with extra tickets are welcome to try and sell them outside of the building.

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## +I LOST MY HARD-COPY TICKETS. WHAT DO I DO? As long as you provided your first and last name online or in-person at our box office, we will be able to look you up in our system and check you off electronically on the night of the show.

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## +IS SPACE ADA ACCESSIBLE? SPACE is fully ADA (Americans with Disabilities Act) accessible, and we’re happy to accommodate your needs with advance notice. To secure your ADA accomodation, please either scroll down to view our ADA Accommodations section on your event's ticketing page or email boxoffice@evanstonspacemusic.com.

We require at least 48 hours notice to properly accommodate you.

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## +DO YOU KEEP WAITLISTS FOR SOLD OUT SHOWS? If a show is listed as SOLD OUT on our website, we will likely not be releasing more tickets. We do not keep a waitlist. Please join the official Space mailing list to stay in the loop on show announcements and large ticket drops.

In rare occasions, we do release additional tickets at the door, but we won’t do so until after the show has started due to capacity and fire code standards. If you live in the area, you’re welcome to stop by and check in with our box office staff, but there are no guarantees.

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## +I SEE SPACE TICKETS FOR SALE ON STUBHUB AND OTHER BROKER SITES. ARE THOSE VALID TICKETS? **Never purchase your tickets via third-party broker sites like Craigslist or Stubhub, or via Facebook events from profiles claiming to have additional tickets.** We get a lot of questions at our box office about third-party tickets from websites like Tickets-Center, Ticketsales and Stubhub. Please be mindful when searching online that many of these websites may appear first in search results.

Always check our website, evanstonspacemusic.com, for official ticket links via ticketweb.com. Space sells tickets exclusively through TicketWeb or in person at our box office. (Space Presents shows at Cahn Auditorium are sold exclusively through Eventbrite or at our box office.) Purchasing through these official channels is the only way to ensure you have verifiable tickets.

Furthermore, our box office staff cannot help resolve ticketing issues from third-party vendors, such as lost or invalid tickets. If you have questions, please feel free to email our box office at boxoffice@evanstonspacemusic.com.

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## +IS SPACE AN ALL-AGES VENUE? Unless otherwise indicated, all SPACE shows are all ages. Children under 2 years old do not require a ticket.

If a show is 18+ or 21+, it will be clearly listed on the event page. For Out of Space events, please see our FAQ and individual event listings.

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